Blazing rows between George Osborne and Iain Duncan Smith in front of civil servants. "I have not seen two grown adults have such a row for a long time ," one official said.
IDS allegedly told one civil servant that he would not back down even when the plan was failing. There is a reference to a small number of jobcentres where UC is in operation major problems have emerged . A quarter of claimants face "significant issues" with the system. Councils had to take on extra staff as CAB couldn't cope.
The report reveals the GCHQ officials went to No.10 after being repeatedly "fobbed off '. as they tried to establish what security measures were in place. After which the Cabinet Office ordered an independent review. The review team interviewed staff , assuring them that what they said would not be traced back to them. The report said that under every stone was chaos. People burst into tears. One of the suppliers said " just don't put this thing online.". It is a complete security disaster. There was no way this could be launched as digital service.
IDS was ordered to put back the launch. Nick Thimmins , who wrote the report, said that. "There are elements of the policy that are still not entirely clear. Huge challenges remain."