KUWG on Twitter

Showing posts with label learning difficulties. Show all posts
Showing posts with label learning difficulties. Show all posts

Saturday, 14 October 2017

Universal Credit 'helpline's' glib response: "Call a friend"

My friend and Honorary Kwuggie Kate Belgrave writes on her Kate Belgrave | Talking with people dealing with public sector cuts blog http://www.katebelgrave.com/:



Learning/literacy difficulties & can’t use online Universal Credit? “Find a friend to help,” says DWP. This is dire


Yesterday, I rang the Universal Credit helpline number (0345 600 4272) to ask about DWP support for Universal Credit claimants who have learning and literacy difficulties, and who struggle to use computers. (I’ve posted a transcript of a recording I made of the call at the end of this article).

This is crucial.

Universal Credit is an online system which claimants must manage online. There is a charged-for helpline which people can call if they get stuck. [£33 per hour, Dude Swheatie adds] The charges for this are controversial. People who have no money can’t afford the calls.

This is crucial.

Universal Credit is an online system which claimants must manage online. There is a charged-for helpline which people can call if they get stuck. The charges for this are controversial. People who have no money can’t afford the calls.

10am 11 October 2017:
UNIVERSAL CREDIT: Is that a case of [someone] sort of not being able to do the online procedures?

KB: Yes. [This man] has learning and literacy difficulties and he’ll be moving to [town name removed] which I think is rolling out [Universal Credit later this year]?

UNIVERSAL CREDIT: Right, okay. So, I would normally say unless there is any source of help local, whether it be friends, family in the area that they are familiar with, if they’ve got friends over there… what we would normally recommend is that a friend or family member help out…separate to that, see if they’ve got a local Citizens’ Advice....
 And so I came up with the following placards in response.


"Call a friend" was a feature of 'Who Wants to Be a Millionaire Quiz Show'
Where are the friends with the expertise required to help someone
navigate a tricky Universal Credit online form?
Where are the Citizens Advice Bureaux that are not in meltdown?


The quiz show referred to here was 'Who Wants to Be a Millionaire', hosted by Christ Tarrant. https://en.m.wikipedia.org/wiki/Who_Wants_to_Be_a_Millionaire%3F_(UK_game_show)



The UN disability committee Chair has described what is going on in the UK regarding the benefit sanctions impact on claimants as a "human catastrophe." https://www.disabilitynewsservice.com/uk-faces-un-examination-government-cuts-caused-human-catastrophe/

Enforcing people to do what they cannot do with non-existent help furthers such 'human catastrophe', and it must be stopped. Adapting a sentence from Rabbi Joachim Prinz, President of the American Congress of Jews in a speech made at the same event at which Revd Dr Martin Luther King Jr made the famous [but too little understood] 'I Have a Dream' speech, "Britain must not become a nation of onlookers [in the way that Germany did with the rise of Hitler.]" https://www.haggadot.com/clip/rabbi-joachim-prinz-march-washington-speech-august-28th-1963


We need to get others to join us, to form a 'critical mass' sufficient to
halt the perpetrators of this human catastrophe in their tracks


Placards by Dude Swheatie of Kwug, Human Placard Flower of the KUWG

Tuesday, 10 October 2017

There is an urgent need for real evidence-gathering re DWP practices, not dehumanising experimentation

Kate Belgrave's blog post Video: Learning and literacy difficulties and need to drop a sick note to the jobcentre? Too bad. You're banned. Get out (1) emphasises for me the need for real evidence-gathering regarding what the State is doing rather than swallowing the bullshit of think tanks such as Reform.uk. (2)


 
 
Together, the measures that go into the creation of Universal Credit and right wing welfare reforms in general grind people' noses into the dirt of slavery. At Kilburn Jobcentre, people not capable of work are maltreated institutionally by staff in ways that increase vulnerable people's likelihood of being hit by punitive sanctions for non-compliance with a 'Claimant Commitment'. At Kilburn and other jobcentres facing closure however, at least there is more 'access' for real 'evidence-gathering' than there would be in the entirely online world of the 'digital jobcentres' that Reform.uk and Accenture as principal contractor for Universal Credit implementation propose. 
 
Visible to supporters such as Kilburn Unemployed Workers Group, jobcentre 'service users' are at least able to interface with prospective supporters. Where would they be with 'digital jobcentres'? (8)

 
The text image from Freedom United to back its peitition against modern slavery

Conclusion

 Evidence of the kind Kate Belgrave presents at http://www.katebelgrave.com/2017/10/video-learning-and-literacy-difficulties-and-need-to-drop-a-sick-note-to-the-jobcentre-too-bad-youre-banned-get-out/ should help to make those responsible squirm with shame at their public exposure. Much as those responsible pride themselves on their statistics, the ways that they induce those statistics are obtained degrade and dehumanise not just the people who are the subjects of the sanctions statistics, but also for those institutionalised into excluding the wellbeing of 'service users'.


Blog post by Dude Swheatie of Kwug

Link references

  1. http://www.katebelgrave.com/2017/10/video-learning-and-literacy-difficulties-and-need-to-drop-a-sick-note-to-the-jobcentre-too-bad-youre-banned-get-out/
  2. http://www.reform.uk/ 
  3. https://www.gov.uk/government/consultations/universal-credit-experimental-statistics-future-developments 
  4. http://www.cpag.org.uk/sites/default/files/uploads/17-08%20Sanctions%20Stats%20Briefing%20-%20D.Webster.docx
  5. http://basicincome.org/basic-income/ 
  6. http://taxpayersagainstpoverty.org.uk/news/benefit-sanctions 
  7. http://www.katebelgrave.com/2017/10/universal-credit-advance-payments-fix-nothing-theyre-just-loans-and-another-debt-for-people-who-have-no-money/
  8. http://www.reform.uk/publication/the-future-of-public-services-digital-jobcentres/
  9.  

Monday, 2 March 2015

Making life difficult for disabled people

By Dude Swheatie of Kwug

Kate Belgrave wrote:
"Eddie’s ... mother used to work with employers to find him jobs. As a result, he had work for many years as a general kitchen and hotel assistant. But his mother died about ten years ago and he was made redundant a few years after that. He’s never found another job. He had a support worker a couple of years ago, but that person simply stopped turning up. Eddie was never sure why and he didn’t really know who to check with, or how to chase the person up."

That echoes with my own experience both as a disabled person myself and as a former paid care worker to adults with 'mild learning difficulties' [sic].

Notes from a former paid care worker's notebook

In 2005-2006 I was a paid care worker to a guy with learning difficulty in his forties who had recently been completely orphaned. (As online self-help network for family-based carers CarerWatch has long reported, UK society's support networks for people with disabilities and debilitating health problems do not support families to support themselves. Thus most family-based carers are in meltdown from a structures that do not enable. I would not be surprised if the average age of adults with learning difficulties etc at parents' deaths is not much greater than those in the general population.)

Grief at the loss of a parent can be stressful for anyone and result in dysfunctional behaviours. But what of the parent with a learning difficulty that makes communication difficult for them except with people who have the special skills and patience to help work out what the person is saying? One day a casual contact said to the guy I worked with, who I'll call 'Owen', "Hello! How are you?" but did not wait to properly decode the response before saying, "Ah, that's great! You must be really proud of yourself!"

But what had 'Owen' actually said? "My mum's just died."

So, little wonder that he started on spending sprees, "trying to recoup what could never be regained," as a psychotherapist might say. We care workers in his team did what we could to support 'Owen' in 3 hour shifts. How would care workers and 'service users' or clients cope with sessions lasting just 30 minutes or even less? And that was against the backdrop of his not having to sign on for stigmatising sessions at a jobcentre!

Notes from a disabled jobseeker's notebook

 Before that job, as a disabled jobseeker I had been known as an 'overstayer' at the jobcentre and on New Deal; and it had taken me much longer to learn on jobcentre-funded courses, before and after I had 'under-performed' as a mature undergraduate in the mid-1970s. It had been through determination and post-funded support that I got my NVQ Level 1 in Information Technology with Camden ITeC in early 1978, nine months after I had started on the course with a total eighteen month 'funded period' and sympathetic course leader. (That was when jobcentres were not so insensitive to their 'clients' and I had established contact with a Disability Employment Adviser.) When I tried to go beyond Level 2 at the same provider, the then 'Training & Enterprise Council' refused me the go-ahead, saying that for me to stay with the same provider, that could be regarded as my going for too cushy an option!

Yet in a bid to further my grounding in Information & Communication Technology I got a place funded by the same Training & Enterprise Council at a much worse provider called Direct Computer Training that channelled four classloads through the same 'machine room' for 2-hour sessions each day, with 2 hours per day 'talk and chalk' elsewhere, and the remaining half-day shift assigned as 'open learning' that was mainly in pursuit of "minimum 16 job leads per week." That did not really progress my learning positively nearly as much as continued contact with Michélé Galluccio of Camden ITeC whose letter-of-recommendation-of-best-way-forward support helped me to a home computer paid for by my mother.

So in 2004 I evolved into an adult with learning difficulty, basic computing skills, an NVQ Level 2 in Teaching Adults, and the ability to pass on those skills with patience to other slower learners with the help of a jobsearch coach from a charity paid for by the Disability Employment Adviser's account at the jobcentre. That was time-limited to a few months but he managed to negotiate that I had an extension of that support. That support got me through to the stage of being interviewed by an employer linked to the charity with which I had volunteered, but really did time out before I was actually taken on months after Criminal Records Bureau check hiatus had been resolved.

In conclusion, all this illustrates for me how adults with learning difficulties are really disabled by inadequate support in a world where there are organisations such as Direct Computer Training and Maximus really creaming off the taxpayer and adults with learning difficulties are disabled and disheartened by the message of 'time out'.

Post Script

 I wrote the above in between my return home from the Maximus demo and going out to an evening demo against Brent Council's further slaughter of public services, omitting a crucial detail in the tale of 'Owen'.

The story of the person who 'got the wrong message' from what Owen had said had not come to me from direct conversation with Owen but from another member of Owen's support team who I'll call 'Graham'. My 'ear' for what Owen said was not nearly as finely tuned as Graham's and I confided to Graham: "I'm amazed at the warmth in the way Owen greets me, bearing in mind how little of what he says I decipher correctly at the end of a 3 hour session."

"The thing about you, 'Swheatie'," Graham said, "is that you care. The trouble with so many agency carers [contracted at a moment's notice when a regular worker reported in sick] is that they marshall Owen about, giving him orders and not listening to what he has to say."

Sounds like those 'agency' workers would feel very much at home in current Jcp culture that seems dedicated to making benefit claimants feel out of place, does not it?


Friday, 29 August 2014

Careworker's and service users' lives made even less happy by Care UK

By Kate Belgrave

Doncaster careworker: I had to leave my flat because #CareUK wage cuts made paying rent impossible

 Have more to add to this, but here’s a short post for those who are wondering why it is becoming impossible to make a living at carework:

Today, I spoke with Doncaster careworkers, including Mags Dalton, 44, who were protesting outside Bridgepoint Capital about charming private firm Care UK’s massive cuts to Doncaster careworkers’ wages. The careworkers work with people who have learning difficulties. Bridgepoint is the private equity company that owns Care UK – Mags’ employer.
Mags has lost about £400 a month as a result of those wages cuts and has been on strike for days this year in protest. Now, she’s had to give up her flat because she couldn’t afford the rent any more. She will move back to Newcastle to live with her parents. She will start another job and try to save up to move into another flat of her own at some point.

Mags is one of a number of Doncaster careworkers who have (and are as we speak) taken lengthy strike action in protest at the pay cuts of up to 35% being forced through by Care UK. Careworkers were transferred from the NHS to Care UK when the service was recently outsourced.

True to private sector form, Care UK quickly turned its attention to careworkers’ wages and conditions – wages and conditions which were hardly generous in the first place....

Continue reading on Kate's blog

Swheatie of the KUWG and Social Work Action Network London adds

See also these Community Care magazine blog pieces that have been more easily  accessed via a 'site' search of the Community Care website than by way of a Google search launched on the Community Care website! I suppose that potential loss of advertising revenue from Care UK may have been one of the factors that led Community Care to abandon the Outside Left blog that was excellently written by Mike McNabb.

  1. www.communitycare.co.uk/blogs/social-policy-blog/2010/03/...   Cached
    Those familiar with the line “because he’s worth it”will be interested in the windfall that is about to blow into the lap of Care UKchairman John Nash. Nash, as ...
  2. www.communitycare.co.uk/blogs/social-policy-blog/2009/11/...   Cached
    In April, Care UK was the subject of an investigation into domiciliary care for BBC One’s Panorama, which pointed out that the plc’s operations in Hertfordshire ...
  3. www.communitycare.co.uk/blogs/social-policy-blog/...   Cached
    Private provider Care UK may have been celebrating its rise in profits three weeks ago but this week marks the end of yet another contract, this time in Islington.
  4. www.communitycare.co.uk/blogs/social-policy-blog/...   Cached
    Outside Left Weighing into the social policy debate. ... Even Panorama cannot hold back Care UK. By Mike McNabb on 19 November , 2009 in Domiciliary care, Older people.
  5. www.communitycare.co.uk/.../care-uk-loses-another-contract   Cached
    Private provider Care UK may have been celebrating its rise in profits three weeks ago but this week marks the end of yet another contract, this time in Islington ...
  6. www.communitycare.co.uk/blogs/social-policy-blog/2010/05/...   Cached
    Outside Left Weighing into the social policy debate. Remove care home bedrails at your peril. By Mike McNabb on 11 May , 2010 in Adult care, Adults, ...
  7. www.communitycare.co.uk/blogs/social-policy-blog/2009/12/...   Cached
    Outside Left Weighing into the social policy debate. Those CQC ratings are less than adequate. By Mike McNabb on 9 December , 2009 in Care Quality Commission, Local ..